We want you to absolutely love your messinia muse pieces. however, if for some reason you are unsatisfied with your order, please see the returns policy below:

 

RETURNS 

• We accept returns for change of mind, size changes and style changes in exchange for a store credit only. 
• We do not offer refunds unless an item arrives faulty or damaged.
• We do not offer exchanges as we cannot guarantee that the item/s will be in stock once we receive your return
• Items must be returned within 14 days of delivery;
• The item is returned unworn, undamaged in the original packaging with all original tags still attached. Please do not remove the hygiene liner and only try on swimwear over underwear for sanitary reason.
• Sale items cannot be returned unless the item is faulty.
• Return shipping costs are covered by the customer.

 

HOW DO I RETURN?

For all returns please contact info@messiniamuse.com and provide the following details:

    ⁃    Full Name

    ⁃    Original order number

    ⁃    Reasoning for a return (wrong size, style change, change of mind or faulty)

    ⁃    Request for a store credit.

Please allow up to 2 business days for our returns team to respond to your request. You will then receive a confirmation email, where the shipping guidelines will be attached, once the return request is approved. 

*Please note Messinia Muse is NOT responsible for any lost or damaged items when returning your garment*

 

Damages and issues
Please inspect your order upon reception and contact us immediately with a photo attached if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

STORE CREDIT

Should a store credit be requested, a gift card will be issued and sent via email. Please note, store credits are valid for 12 months ONLY from the date of issue. Please allow 2-3 business days for your store credit to be issued.